Help Center

Quick answers for Trauvo.

Short answers about suggestions, credits, events, account access, and support.

Getting started

Trauvo helps you find local things to do based on your area, weather, time, vibe, saved places, and the kind of outing you want.

Create an account, set your home city or location, choose your filters, and request a suggestion from Home.

You can use Trauvo on the web, and the native apps add faster access, widgets, notifications, and mobile-only flows when available.

Yes. Update your home city in profile settings or use location controls in the suggestion flow.

Set your home city, try a suggestion, save a favorite, and mark places visited when you go. That helps Trauvo personalize future ideas.

Suggestions

Trauvo combines your location or home city, weather, time of day, filters, and activity signals to surface one useful idea instead of an endless feed.

Weather helps Trauvo choose between outdoor, indoor, food, sheltered, and event ideas. Rain, cold, smoke, or heat can change what appears.

Filters help narrow the type of outing you want, such as food, parks, events, indoor ideas, accessibility needs, distance, or timing.

Yes. Tap the heart on a suggestion to save it to Favorites so it is easy to find later.

When you actually go somewhere, mark it as visited. Visits help build stats, streaks, leaderboard progress, and better future picks.

Events can anchor a plan for tonight, the weekend, or a free afternoon. Trauvo can mix events with nearby food, walks, and backup ideas.

Credits

Credits are used for extra on-demand suggestions after your free daily allowance and for paid unlocks clearly shown in the app.

Credits are only used after free usage is exhausted or when you confirm a paid unlock, such as a paid leaderboard character.

No. Unused credits stay in your account until you use them.

Yes. Use credit guardrails in settings where available to cap paid suggestion usage and require confirmation.

Yes. Use the Credits page to redeem gift and promo codes when you have one.

Your current balance appears in the Credits area and in app account surfaces where credits are used.

Leaderboard and characters

Leaderboard points represent exploration progress: visits, completed adventures, activity, and other app actions that bring glow back to Trauvo.

You control leaderboard visibility in your profile settings. If you make your profile private or opt out, your score is limited or hidden from public ranking surfaces.

Characters are profile companions for the leaderboard. Some are free starter characters, and others can be unlocked with credits.

Paid characters require the listed number of credits. Some special characters also require progress first, such as Hagglin being hidden until the required points are reached.

Unlocked characters stay on your account and can be selected for your leaderboard profile.

Some characters have special story details, mystery states, or progress gates. The app reveals more when the unlock requirement is met.

Plans and friends

Plan Bucket helps turn an idea into a plan with details like date, location, notes, invites, and shared coordination.

Yes. Friend and invite features let you coordinate plans when you choose to share them.

Yes. Suggestions, favorites, visits, stats, goals, and credits work without adding friends.

Recent keeps your latest suggestions and actions so you can revisit ideas, save them, or use them when making a plan.

Account and support

Use Forgot Password on the login screen.

Location is used to find nearby ideas, support visit-related features when enabled, and improve local timing. It is not built as a movement-history product.

Yes. You can change location, notifications, calendar, camera, photos, and contacts permissions in your device settings.

Use the account deletion option in profile settings where available, or contact support for help. Deleting an account is permanent.

Check notification settings in Trauvo and in your device settings. Goal reminders, plan alerts, and app messages need notification permission.

Use the Contact page for support, bugs, partnerships, or feedback.

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Try a broader keyword or contact the team.

Need a human answer?

Send support questions, bug reports, partnership notes, or feedback through the contact page.

Contact Trauvo